COVID-19 INFORMATION FOR OUR CUSTOMERS

During these uncertain times, Canon’s main priority continues to be the well-being of our customers, employees and partners.

We are committed to ensuring that orders are being fulfilled and deliveries are still being made as normal. Our online store remains open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.

We would like to thank you, our employees and partners for your continued support.

Please keep visiting this page for more information.

FAQs

Are you still delivering?

Yes, we are still delivering as normal. However, as the situation and advice from the government changes, so may we. Please revisit the page in the future for more information.

If I order today, will it be delivered within specified delivery time-frame?

Unfortunately, we are currently experiencing some delays so your order may take longer than usual to arrive. We are keeping within the government guidelines, so this could change in the future. All our deliveries are made with UPS. For the latest information on delivery disruptions and postcode exclusions, please visit their site here.

How can I return my product if I can’t go out of the house?

In order to help you, our free returns policy has been extended from 30 days to 90 days. This will cover all orders placed from March 1st, 2020 until further notice.

Is my product safe for me to touch?

Yes, your product is still safe for you to handle. We are following strict measures to ensure the safety of our customers. That said, we strongly recommend thoroughly washing your hands after opening your package.

Do you deliver at home?

Yes, we will still deliver to your home.

How do I sign for my delivery if I am self-isolating?

Customers are no longer obliged to sign for UPS orders. Parcels that have not been signed for will be marked with CV19 plus the consignee’s name as proof of delivery.

See our store FAQ page for more frequently asked questions